FAQ
Pricing and Currency
Q. Do your prices include tax?
A. Prices excludes sales tax.
Free Shipping on Apparel
Q. How can I receive free shipping on my order?
A. Orders of select full priced items that total more than $100 Dollars with destination in the USA may be eligible for free shipping. The free shipping voucher cannot be applied to items that are already discounted and cannot be combined with other promos, combos or discounts of any kind. Free shipping is not applicable to bikes and frames.
Out of Stock
Q. When are products coming back into stock?
A. As soon as usa.cinelli-milano.com has an estimated date of delivery it will normally be posted on the specific product page.
Q. I’d like to order a product, but it does not allow me to put it in the basket.
A. If it is not possible to select an item this means that it is not available. Please use the ‘inform me when back in stock’ feature on the product page to find out when items come back into stock.
Delivery
Q. How long does the delivery take?
A. It may take anywhere from 3 to 10 business days depending on the ship-to destination
Q. When will my order be sent out?
A. Orders will be sent out typically within 2 business days from the order confirmation.
Q. How are products shipped?
A. Orders are sent via different couriers depending on the product and service that may be selected.
Q. How much will shipping cost to my address?
A. Shipping costs will be visible in the shopping cart before checkout and varies by product type
Returns
Q. What’s your returns policy?
A. You can return any product you receive from usa.cinelli-milano.com within 14 days of receipt, as long as the item is unused and unwashed. For more information, please visit the returns policy of the website.
Q. I do not like the product I ordered, what can I do?
A. If the product is new and unused you can return it to us for an exchange or refund within 14 days of receipt. Please visit our returns policy for more information on how to return a product.
Q. How do I return a product?
A. Please visit the returns policy of the website for full instructions on how to return a product.
Q. I want to return a product, but I don’t have the original packaging?
A. You can always send the products back to usa.cinelli-milano.com in another package but please pack securely.
Q. I would like to return an item for a size exchange, but the size is not showing up on the website. How should I proceed?
A. Unfortunately this does mean that we are out of stock of this size and color. It is possible to return the item for an exchange for another item or a refund. Additional payment will be required or the difference will be refunded if the exchange item is not the same amount as the item returned. If you have any questions please contact storeonlineusa@cinelli-milano.com.
Products and Sizing
Q. I am not sure which size to order?
A. On most product pages there is specific sizing information in the right hand column. If you are still not certain about which size is right, please contact storeonlineusa@cinelli-milano.com